Complaints
If we got something wrong, write to us
Email info@rvkrecovery.com and put Complaint in the subject. Say what happened, when, and what you want us to do. Harvey Kaye reads complaints. You will have a written acknowledgement, and a full written answer within eight weeks.
If you are still unhappy with that answer, or eight weeks have passed with no answer, you can ask the Legal Ombudsman to look at the service you received. Do this within six months of our final reply, and within a year of the problem, or of the day you realised there was one. The Ombudsman can extend a time limit where that is fair.
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. Telephone 0300 555 0333. From overseas, +44 121 245 3050. Email enquiries@legalombudsman.org.uk. Website www.legalombudsman.org.uk.
The Solicitors Regulation Authority looks at professional conduct. You can report a concern at www.sra.org.uk/consumers/problems. The firm is RVK Legal Services Limited, SRA ID 8009455. Harvey Kaye's SRA number is 609496.
A complaint is free to make. It does not require the review form, and it does not require you to describe a new loss.
The plain terms
Harvey Kaye is the solicitor at RVK Legal Services Limited, a firm authorised and regulated by the Solicitors Regulation Authority. SRA ID 8009455. His own SRA number is 609496. He was admitted on 15 March 2017. The work is done in English.
You pay nothing to start, and nothing if nothing comes back. If money reaches your bank, by a settlement or through a court, the fee is 12.5% of what you receive. In a typical matter that is the only charge from this firm. We sign a written agreement before we act for you. Sending a form does not start that agreement.
We never ask for a seed phrase, a private key, a password, or remote access to your phone or computer. If someone does, and uses our name, it is not us.
We cannot take clients who are citizens or permanent residents of the United States, Germany, Italy, or France.
Questions people ask
Who handles the complaint?
Harvey Kaye. He is the solicitor at the firm.
How long do you take?
A full written answer within eight weeks. You can go to the Legal Ombudsman sooner only in the situations their rules allow, which they explain.
Can I complain to the SRA as well?
Yes, about a solicitor's conduct. The Legal Ombudsman looks at the service. The SRA looks at conduct. The addresses are on this page.